i've tried to unplug it take the cartridges out, switch them around, and it says that the color ink is missing im using the dell photo aio 922 printer with series 5 photo color in pin- j4844 ink i bought at staples, the box says its compatable with the printer, what do i do?My dell A.I.O. 922 printer will not print color with a photo ink cartridge purchased at stapes?!?
Take it back to Staples. Get money back.My dell A.I.O. 922 printer will not print color with a photo ink cartridge purchased at stapes?!?
The photo ink cartridge replaces the black cartridge- not the color.
You do need to have a color ccartridge installed. - the photo ink ccartridge will only have 3 colours - not 5.
I've had problems with the aftermarket cartridges also. I'd take it back to the store and see if you can get them to replace or give you a genuine one.
Check to make sure that you took the clear blue tape off the cartridge. I've done that before and I was very mad until I found out I hadn't taken the tape off.
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